Why You Should Keep Payment Screenshots

What to capture

For every payment, capture the cashier screen before you confirm, the confirmation screen after, and the wallet's transaction message. Include the amount, date, time, transaction ID and the method used.

For withdrawals, capture the request screen and any status updates. For bonuses, capture the offer page and its terms on the day you claim.

Why it matters

Pages change. Terms get updated. Without a record, it is your memory against the system's. A dated screenshot of a promotion or a payment confirmation settles many questions quickly.

Quick check: add a date to your folder name and note which account and device you used. When you contact support, you can supply everything in one message.

• Cashier screen before confirming
• Confirmation after payment
• Wallet SMS or app message with transaction ID
• Offer page and terms on claim day

How to store them

Create a folder on your phone named for the month. Move each screenshot into it right after taking it. Back up the folder to cloud storage or a computer once a week.

Name files if you can: deposit, amount, date. Searching later is far easier. Do not leave important screenshots in a general gallery where they get lost.

Protect your privacy

Screenshots can contain sensitive information: your phone number, balance, name and sometimes more. Blur or crop what you do not need before sharing. Never include PINs, OTP codes, passwords or seed phrases.

Share them only with the official support of the site and the wallet provider. If anyone asks for screenshots in a private chat and offers to 'fix' the problem for a fee, it is a scam.

Using them when something goes wrong

If money leaves your wallet but does not show up in your account, send support the transaction ID, time and amount with the screenshots. Be calm and clear. Our payment problems page lists the usual steps, and the deposit guide covers the general flow.

Do not repeat a payment because a confirmation is late. Duplicate payments create more confusion, and your records will show whether the first one went through.

A habit that pays off

Make screenshots routine, like checking the change after a purchase. It takes seconds. Over time you build a record you can use to review your spending as well as to resolve disputes.

This pairs well with the habits in responsible gambling tips: a record of money in and out is a quiet, honest look at how much you are really spending.

Think of the folder as a small ledger. At the end of each month, add up the deposits and withdrawals and write the net figure on the first image. That one habit turns a pile of pictures into an honest answer to the question every player should ask: am I up or down this month, and by how much?

Be careful with screenshots on shared phones. Anyone with access to your gallery can see balances and transaction IDs. Use a locked folder or a private gallery if your phone offers one, and delete copies that are no longer needed once a transaction has fully settled.

Finally, remember that a screenshot proves what you saw, not what the system recorded. Always cross-check with the wallet's own history, and give support both when you ask for help.

If you use more than one wallet, add the wallet name to each file. Mixed-up records are almost as bad as none, and a clear name saves a lot of searching when time matters.

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